Welcome to "Memories by Moni". I'm Monica the President and creator...that is, with the much appreciated aide and collaboration of my wonderful family.
About the President and Creator:
For over 15 years I worked as a Banking Center Manager in Corporate America. Then 3 years ago I decided to turn in that career and promoted myself to Professional Mom, when the love of my life and I were blessed again as parents in our 40's with our miracle baby boy and just 11 short months later our daughter and son in law blessed us with our amazing grandson. As much as I love caring for the boys, I still missed having a career that brought in my own personal income for our family. Having missed too many of my daughter's life events growing up, by working 50 to 70 hours a week, I knew this time around I needed to be in a career with the flexibility to work a schedule I could control and that would allow me to be there for the boys’ wonderful life events. As the Owner/Manager of "Memories by Moni" I get just that.
How the Company Began:
Living on the East Coast, with the majority of our family and friends living on the West Coast, there are always requests for pictures showing the boys growing up. In my spare time, around caring for the boys, I began searching for ideas to be creative with their pictures and began the hobby of making "Personalized Photo Jewelry" for gift giving. While doing this something great happened, friends and family began calling, emailing and texting me that my jewelry was getting rave reviews and people were asking where they could buy their own pieces. Excited to know my hobby was not only appreciated but being requested, and with the encouragement and support of my husband and children, my business "Memories by Moni" came to life.
About the Company:
When I began "Memories by Moni" I knew I wanted to start a company that would offer beautiful keepsakes that showcase customers' wonderful life moments, their children, grandchildren, nieces, nephews, parents, grandparents, friends, vacations and family momento photos. I also knew I wanted customers to be able have these keepsakes to offer to important people in their lives, like their Parents, Teachers, Doctors, Bosses, etc. I hope you find my pieces do just that for you.
President and Creator
"Memories by Moni"
Made with Love
All products are either made to order or custom. Generally "made to order" or "custom" orders take 5 to 7 business days to complete. All purchases will be shipped via 2 to 3 day Priority Mail. Custom work varies because after purchase you will be sent a mockup of the design to approve or request adjustments. Once the final mockup is approved the piece is made and shipped. I always send mockups for custom work via email so please be sure to watch your inbox for a notification. Custom orders are items such as custom photo jewelry, photo keepsakes or personalized to you keepsakes. Once the final mockup is approved via email and you are happy with it, it will take 3 to 7 business days to make and ship.
Shipments are made Monday - Friday except national holidays. All shipments require a shipping confirmation tracking number. Please contact me in advance for a quote if you would like insurance or have any special shipping request.
HOLIDAY RUSH: Please note that during holiday rush (November, December, January) processing time to make and ship orders can take longer due to the high volume of sales and the handmade nature of my products.
International purchases are currently under development and not available.
If you need something sooner, please contact me to see if I can make arrangements, and I will be happy to try to accommodate you!
Note: I do not guarantee delivery by a certain date as certain shipment delays within the USPS are out of my control i.e. weather, natural disasters, holiday schedules, etc.
Ship To Cost, With Another Item
United States $5.95 USD, additional items $1.00 each USD (via Priority Mail usually 2-3 Days)
International (currently in development)
Payments are accepted via Paypal using your credit or debit card. Note: If you select Paypal as your method of payment, you do not need a Paypal account to pay, you can check out as a Paypal guest and pay via most credit cards.
All payments must be promptly processed at the time of your order. The sooner you complete your order purchase, the sooner I can begin it's production and the sooner I can get it shipped out to you!
Custom work must be paid for in advance. No work (including proofs) will begin until payment in full is made. We try our best to be easy to work with so please email us if you need anything at firstname.lastname@example.org.
Note: Currently not accepting sales for International Shipping but International Shipping is in development.
Refunds and Exchanges Policies:
RETURNS: I offer a 15 day return policy for returns or exchanges, after the item has been sent back to me in its original condition. No item will be sent out damaged, therefore, if your order arrives damaged, please take photographs of the packaging and item(s) and email them to email@example.com within 48 hours of receipt.
CUSTOM PHOTO ORDER RETURNS: Please note that due to the nature of the following products we don't offer refunds on Custom Photo ordered items and/or items that have been Personalized specifically for you. Return policy EXCLUDES ANY CUSTOM ORDERS including Wedding items. In most cases I send a proof of your custom order for approval via email to make sure you are satisfied with it before it is made, for that reason there are no returns on Custom Photo orders or Personalized orders unless there is something physically wrong with your order, at which time please contact me within 48 hours of receipt so that a replacement can be sent (no refunds).
PLEASE NOTE - CUSTOM ORDER CANCELLATION: There will be a 20% non-refundable design fee for any custom order that is cancelled before the order is shipped.
If the return is due to an error by Memories by Moni, we will pay for return shipping (via refund, etc) but if it is not due to our error, and a return is agreed upon, buyer is to pay for return shipping fees. Original shipping fees will not be refunded if it is a customer choice return (for example if the item is not damaged and/or defective but customer chooses to return anyways).
You must contact us within 15 days of receiving the item in order to be eligible for the return or exchange. Items must be returned in full and in the same condition it was received in order for a refund or exchange to be made. Seller is not responsible for lost or damaged items during shipping return, it is recommended you ship the item back with delivery confirmation and insurance. Shipping/handling charges are nonrefundable. Paypal charges $.30 on credits issued, this fee will be passed onto the buyer for payment reversals. I cannot refund unless the original item is returned as stated.
Additional Policies and FAQs
PLEASE NOTE: All pieces are handmade, so no two items are exactly identical. Please allow for very slight, if any, variances from what is shown in the photographs you supply for your custom photo keepsake pieces. Colors may vary slightly depending on your computer monitor's settings. Your photo jewelry and photo keepsakes will be a replica of those samples and handmade by me after placing your order and payment is made via paypal or Etsy Direct.
PLEASE NOTE: I cannot use photo images that you do not own, have the rights to or permission to use. Sorry!
PLEASE NOTE: Items are not waterproof, please avoid submerging in water.
PLEASE NOTE: Jewelry items and accessories may contain small parts - Choking Hazard - Not for young children. Use at your own risk.
I love hearing feedback - so, if you have any questions, concerns or comments, please feel free to contact me at firstname.lastname@example.org.
You can also contact me with any comments, questions or concerns at:
Memories by Moni
P.O. Box 470725
Celebration, FL. 34747
Please remember at "Memories By Moni" I want you to be 100% satisfied with the keepsakes available to you. If you are not satisfied please contact me ASAP.
A shop made with Love that offers Beautiful Custom Photo Jewelry and
Keepsake pieces to showcase wonderful life moments captured in photo!
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| Memories By Moni L.L.C. | P.O. Box 470725 Celebration, FL 34747 | (407) 982-0612 |